Refund and Returns Policy

At pearlevis.xyz, we aim to provide our customers with the best possible shopping experience. If you are not completely satisfied with your purchase of our mini laptops for elementary school students, our Refund and Returns Policy is here to help.

1. Eligibility for Returns

You can request a return for any product within 30 days of delivery if it meets the following conditions:

  • The item is in its original condition, unused, and with all accessories and packaging intact.

  • The product has not been damaged due to improper handling, misuse, or unauthorized modifications.

To initiate a return, please contact us at info@pearlevis.xyz with your order details.

2. Return Process

  • Step 1: Submit a return request via email at info@pearlevis.xyz or call us at (972) 298-0515.

  • Step 2: Our support team will provide you with a return authorization and instructions for shipping the product back.

  • Step 3: Pack the product securely to prevent damage during transit and include a copy of your invoice.

Return shipping costs are the responsibility of the customer, except in cases where the product is defective or incorrect.

3. Refund Policy

Once we receive and inspect the returned item, refunds will be processed within 5-7 business days. Refunds are issued to the original payment method used for the purchase. Please note:

  • Shipping fees are non-refundable unless the return is due to a defective or incorrect product.

  • Refunds may take additional time to appear on your statement, depending on your financial institution.

4. Non-Returnable Items

Certain items are not eligible for return, including:

  • Items damaged due to misuse or accidents.

  • Items returned without prior authorization.

  • Products not in their original condition or missing accessories.

5. Exchanges

We do not offer direct exchanges at this time. If you wish to exchange a product, please process a return for a refund and place a new order for the desired item.

6. Defective or Incorrect Products

If you receive a defective or incorrect product, please notify us within 7 days of delivery. We will arrange a replacement or refund at no additional cost to you. Kindly provide photographs or videos as proof when reporting the issue.

7. Customer Support

For assistance with returns, refunds, or any related inquiries, please contact us:

  • Address: 4900 Granby St, Denver, CO 80239, USA

  • Phone: (972) 298-0515

  • Email: info@pearlevis.xyz